Online Grievance Redressal Mechanism
Estimated timelines at various levels of queries/escalations*
- First response to a customer’s query/concern – 2 working days
- Follow-up queries – 4 working days
- Escalated cases – 7 working days
- Customer grievances raised to Nodal Officer – 15 working days
Call us on helpline number:
to help resolve your query.
If your issue is unresolved even after contacting various complaint resolution channels or if you are not satisfied with the response, you can reach out to our Nodal Officer at:
Dr. Sanjay Laxmikant Nalbalwar,
Head, Department of Electronics & Telecomm. Engg.,
Dr.B.A.Technological University, Lonere,
Dist.Raigad, Maharashtra State, India-402103.
Tel. No.: +91-8793814621 (M), 02140-275142 (O)
*If any case needs additional time, we will inform you/regulator the reasons for the delay and provide expected timelines for resolution of the issue. In case we are liable to pay any compensation, the same will be paid to the complainant as per the provisions of our ‘Customer Compensation Policy’.
If the complaint is not resolved at the institute level within a month or if you are not satisfied with our grievance redressal, you may approach the institute Ombudsman at:
Mr. Pathare Subhash Dattatraya
Amitnagar, Nagar Kalyan Road, Nepti Naka,
Tel. No.: 964733522